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Freshsales review
AI-powered CRM from Freshworks with built-in phone and email.
Freshsales (by Freshworks) is an AI-powered CRM with built-in phone, email, and chat. Freddy AI provides lead scoring, deal insights, and forecasting. Competitive pricing and part of the broader Freshworks ecosystem for support and marketing.
Last reviewed January 2026
Best for
- ✓SMBs wanting affordable AI-powered CRM
- ✓Companies already using Freshworks products
- ✓Teams wanting built-in phone + email
Not for
- ✕Enterprise with complex needs
- ✕Teams needing extensive third-party integrations
Key features
What Freshsales actually does.
Freddy AI lead scoring and insights
Built-in phone and email
Visual deal pipeline
Workflow automation
Freshworks ecosystem integration
Mobile CRM app
Pricing
What Freshsales costs.
Free tier
See full Freshsales pricing →Starting at $9/per user/mo
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