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Freshsales review

AI-powered CRM from Freshworks with built-in phone and email.

Freshsales (by Freshworks) is an AI-powered CRM with built-in phone, email, and chat. Freddy AI provides lead scoring, deal insights, and forecasting. Competitive pricing and part of the broader Freshworks ecosystem for support and marketing.

Visit Freshsales →

Last reviewed January 2026

Best for

✓SMBs wanting affordable AI-powered CRM
✓Companies already using Freshworks products
✓Teams wanting built-in phone + email

Not for

✕Enterprise with complex needs
✕Teams needing extensive third-party integrations

01Key features

What Freshsales actually does.

Freddy AI lead scoring and insights

Built-in phone and email

Visual deal pipeline

Workflow automation

Freshworks ecosystem integration

Mobile CRM app

02Pricing

What Freshsales costs.

Free tier

Starting at $9/per user/mo

See full Freshsales pricing →

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